Index of ftp://ftp.psu.ac.th/pub/itil

[DIR] Parent Directory

[TXT] ITIL Foundation Version 3.pdf  207.16Kb  January 28 2010
[TXT] ITIL-V3-Continual-Service-Improvement-Mindmap.pdf  142.02Kb  January 28 2010
[TXT] ITIL-V3-Service-Design-Mindmap.pdf  141.57Kb  January 28 2010
[TXT] ITIL-V3-Service-Operation-Mindmap.pdf  154.31Kb  January 28 2010
[TXT] ITIL-V3-Service-Strategy-Mindmap.pdf  143.81Kb  January 28 2010
[TXT] ITIL-V3-Service-Transition-Mindmap.pdf  150.15Kb  January 28 2010
[TXT] ITILV3_Intro_Overview.pdf  646.33Kb  January 28 2010
[TXT] ITIL_At_A_Glance.pdf  804.30Kb  January 28 2010
[IMG] ITILv3TheMap_Application.png  90.60Kb  January 29 2010
[IMG] ITILv3TheMap_ITOperations.png  87.65Kb  January 29 2010
[IMG] ITILv3TheMap_Technical.png  87.92Kb  January 29 2010
[IMG] ITILv3_TheMap_ServiceDesk.png  82.58Kb  January 29 2010
[TXT] ITSMITIL.pdf  253.40Kb  January 28 2010
[TXT] SLAmatrix_2009-04-02.xls  26.00Kb  January 29 2010
[TXT] SLAtemplate_2009-04-02.doc  164.00Kb  January 29 2010
[TXT] The Art of Stress free IT service mgt - second edition.pdf  1.47Mb  January 28 2010
[TXT] The_S7ven_Sources_of_Problems_2009.pdf  1.04Mb  January 28 2010
[TXT] introduction_itil_process_map_v3.pdf  214.33Kb  August 20 2009
[TXT] itSMF_ITILV3_Intro_Overview_0.pdf  646.33Kb  August 28 2008
[TXT] itil-v3-process-model.pdf  2.64Mb  January 28 2010