Index of ftp://ftp.instantnt.ru/pub/Books/ITIL

[DIR] Parent Directory

-15 -14 -13 -12 -11 -10 -09 -08 -07 -06 -05 -04 -03 -02 -01   page 01 of 04
+01 +02 +03 +04 +05 +06 +07 +08 +09 +10 +11 +12 +13 +14 +15   <- Back | Next page ->

[TXT] 01-05 Etom And Itil - Huang.pdf  142.50Kb  September 26 2009
[ ] 019_pp7.ppt  1.25Mb  September 26 2009
[TXT] 07-0240 Telecom Solutions folder revD.pdf  163.11Kb  September 26 2009
[TXT] 2_PWC - IT Risk Management with Cobit.pdf  562.79Kb  September 26 2009
[TXT] 4aa0-0183enw.pdf  76.06Kb  September 26 2009
[TXT] APG-UnderstandProcessApproach.doc  102.00Kb  September 26 2009
[TXT] buiness process +quality management.pdf  20.87Kb  September 26 2009
[RAR] Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.rar  3.12Mb  September 26 2009
[RAR] Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.rar  3.55Mb  September 26 2009
[RAR] Charles_T._Betz__-_Data_Architecture_for_ITSM.rar  835.48Kb  September 26 2009
[RAR] Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar  1.37Mb  September 26 2009
[TXT] Cobit Control Assessment Questionnaire Template.doc  148.00Kb  September 26 2009
[RAR] COBIT Documentation.rar  4.94Mb  September 26 2009
[TXT] CobiT vs ITIL.pdf  41.52Kb  September 26 2009
[TXT] Datasheet_eTOM_05.pdf  163.46Kb  September 26 2009
[RAR] default.rar  138.94Kb  September 26 2009
[RAR] Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar  122.13Kb  September 26 2009
[RAR] Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar  930.26Kb  September 26 2009
[TXT] Enhanced Telecom Operations Map (eTOM).pdf  476.13Kb  September 26 2009
[RAR] EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar  209.06Kb  September 26 2009
[RAR] extras.rar  64.86Mb  September 26 2009
[TXT] g510-3680-00-a-strategic-approach-to-telecom-cost-optimization.pdf  772.56Kb  September 26 2009
[RAR] Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar  171.50Kb  September 26 2009
[TXT] _gost_r_iso_9000-2001.doc  712.50Kb  September 26 2009
[TXT] _gost_r_iso_9001-2001.doc  455.00Kb  September 26 2009
[RAR] HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.rar  23.91Mb  September 26 2009
[RAR] HP - IT Service Management Reference Model.rar  24.86Mb  September 26 2009
[TXT] Implementing ITIL configuration management [Dark Demon] [h33t].pdf  1.47Mb  September 20 2009
[TXT] Introduction-to-ISO-9000.pdf  210.25Kb  September 26 2009
[RAR] ISO 9001-2000 Quality Management System Design.rar  979.47Kb  September 26 2009

-15 -14 -13 -12 -11 -10 -09 -08 -07 -06 -05 -04 -03 -02 -01   page 01 of 04
+01 +02 +03 +04 +05 +06 +07 +08 +09 +10 +11 +12 +13 +14 +15   <- Back | Next page ->